What to Gain
This course will help you gain an understanding of the best practices for crowd management and events in a way that emphasizes de-escalation, professionalism, proper organization and planning.
Course Curriculum
Course Materials, Syllabus & Team
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Set Up and Location
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Professional De-escalation & Professionalism
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- Overriding Goal of De-Escalation
- Present a Professional Demeanor
- Meet People Where They are Currently AT
- Are they Ready for the Information?
- Expectations Defined
- What do Professionals Instill?
- Professionals Are Outcome Driven?
- Establishing your Priorities
- Fairness
- Noise
- Momentum
- Small Wins - Big Gains
Ego
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Physical Framing
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Emotional Scale
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Problem Solving Continuum
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Headlines
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Introduction To Crowd Management
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Formation Language
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Crowd Management Assessment
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Definitions
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Causes of Crowd Formations
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Demonstration and Unrest
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Psychological Factors Within A Crowd
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Right to Gather and Legalities
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Crowd Management
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Expectations of Security and MLEOs in relation to Crowd Management
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Types of Crowds
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Reasons for Gathering
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General Prohibited Behaviour for Large Events
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Basic Crowd Control Formations
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Suspicious Objects
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Countermeasures
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Planning and Preparation
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Tools and Resources
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